Privacy Policy

Last updated: November 11, 2026

Duct Kings is a brand operated by Insul-Kings (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, contact us, request a quote, or use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Interpretation and Definitions

For purposes of this Privacy Policy:

  • Company refers to Insul-Kings, operating under the Duct Kings brand, located at 50 Boston Rd, Lowell, MA 01852.

  • Duct Kings refers to the brand providing air duct cleaning, dryer vent cleaning, duct sealing, and related services.

  • Website refers to https://ductkings.com/.

  • Service refers to our website and the services provided by Duct Kings.

  • Personal Data means information that identifies or can reasonably be associated with an individual.

  • Usage Data means information collected automatically when using our website.

  • Service Providers means third parties that process information or provide services on our behalf.

  • You refers to any person visiting our website or using our services.

2. Collecting and Using Your Personal Data

Personal Information We Collect

When you interact with our website or request our services, we may collect:

  • First and last name

  • Email address

  • Phone number

  • Street address, city, state, and ZIP code

  • Information submitted through contact or quote request forms

  • Information about your requested services

  • Website usage and technical information

Usage Data

We may automatically collect certain information when you visit our website, including:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on our website

  • Date and time of visits

  • Other diagnostic and website performance information

This information helps us maintain, improve, and secure our website.

Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, and similar technologies to improve functionality, understand visitor activity, and evaluate website performance.

These technologies may include:

  • Essential Cookies: Help maintain basic website functionality and security.

  • Functional Cookies: Remember preferences and improve the browsing experience.

  • Analytics Cookies: Help us understand website traffic and visitor interactions.

You can configure your browser to reject or delete cookies. However, disabling certain cookies may affect website functionality.

3. How We Use Your Personal Information

Duct Kings, operated by Insul-Kings, may use collected information to:

  • Provide, manage, and improve our air duct cleaning, dryer vent cleaning, duct sealing, and related services.

  • Respond to inquiries and quote requests.

  • Schedule appointments and communicate about requested services.

  • Process and manage customer relationships.

  • Contact customers through email, telephone, or SMS when appropriate.

  • Send promotional communications to individuals who have provided the required consent.

  • Monitor website performance and improve user experience.

  • Comply with applicable legal obligations.

  • Protect our website, business, and customers from fraud or misuse.

4. Email and SMS Communications

If you provide your contact information, we may contact you regarding inquiries, appointments, service updates, and other communications related to your requests.

Where you have separately opted in, we may also send marketing emails or promotional text messages.

You may unsubscribe from marketing emails using the unsubscribe link included in those messages.

For SMS communications, you may reply STOP to opt out or HELP for assistance. Message frequency may vary, and message and data rates may apply.

We do not share mobile opt-in information or SMS consent with third parties or affiliates for their independent marketing or promotional purposes. Authorized messaging service providers may process this information solely to deliver communications on our behalf.

Consent to receive marketing communications is not a condition of purchasing our services.

5. Sharing Your Personal Information

We may share personal information when reasonably necessary:

  • With Service Providers: Companies that assist with website hosting, customer communications, scheduling, analytics, and business operations.

  • With Business Partners: When necessary to provide requested products or services, or with your consent for other purposes.

  • With Affiliates: Businesses under common ownership or control, subject to appropriate privacy protections.

  • For Business Transactions: In connection with a merger, acquisition, restructuring, or sale of business assets.

  • For Legal Requirements: When disclosure is required by applicable law or a valid legal request.

  • With Your Consent: When you authorize us to share information for another purpose.

Mobile opt-in data and SMS consent are not shared with third parties or affiliates for their independent marketing purposes.

6. Retention of Your Personal Data

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, fulfill the purposes described in this Privacy Policy, and comply with applicable legal obligations.

Certain information may be retained longer when necessary to resolve disputes, enforce agreements, or meet legal requirements.

7. Transfer of Your Personal Data

Your information may be processed or stored by Duct Kings, Insul-Kings, or their service providers in locations outside your state or jurisdiction.

We take reasonable steps to ensure that personal information is handled securely and in accordance with this Privacy Policy and applicable laws.

8. Your Privacy Rights

You may contact us to request that we:

  • Provide information about personal data we maintain about you.

  • Correct inaccurate or outdated personal information.

  • Delete personal information, subject to applicable legal and business recordkeeping requirements.

  • Update your communication preferences.

  • Stop sending optional marketing communications.

We will review and respond to requests in accordance with applicable law.

9. Disclosure of Personal Data

We may disclose personal information when required by law, court order, or a valid request from public authorities.

We may also disclose information when reasonably necessary to protect our legal rights, investigate possible wrongdoing, prevent fraud, protect public safety, or defend against legal claims.

If Duct Kings or its operating company, Insul-Kings, undergoes a business transfer or acquisition, customer information may be transferred as part of that transaction, subject to applicable requirements.

10. Security of Your Personal Data

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no method of electronic storage or transmission over the Internet is completely secure. We cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected without appropriate parental consent, we will take reasonable steps to delete it.

Parents or guardians may contact us with concerns about their child’s information.

12. Links to Other Websites

Our website may contain links to third-party websites that are not operated or controlled by Duct Kings or Insul-Kings.

We are not responsible for the privacy practices, security, or content of those websites.

We encourage visitors to review the privacy policies of any third-party websites they access.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last updated” date.

We encourage visitors to review this page occasionally.

14. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Duct Kings, operated by Insul-Kings

50 Boston Rd
Lowell, MA 01852
United States

Email: info@ductkings.com

Phone: 978-635-4647

Website: https://ductkings.com/

Contact Page: https://ductkings.com/contact-us/